Service Advisor
Company: Hendrick Automotive Group
Location: Apex
Posted on: October 26, 2024
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Job Description:
Hendrick Toyota ApexLocation: 1210 Laura Village Dr, Apex, North
Carolina 27523 Summary: Responsible for selling, identifying and
documenting service, maintenance, and repair service for customers.
Responsible for scheduling service to be performed. Supervisory
Responsibilities: This job has no direct supervisory
responsibilities. Essential Duties and Responsibilities include the
following: Works with customer and technician to identify required
maintenance. Advises customers on necessary and recommended
services. Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to
condition specified by customer. Estimates cost of mechanical,
electrical, or other repairs. Enters itemized estimate on service
order and explains estimate to customer. Schedules appointments
with customer. Meets dealership---s standards for repair and order
production. Maintains CSI at or above Company standards Maintains
an organized, clean and safe work area Participates in required
training Records all hours worked accurately in company timekeeping
system Follows Safeguards rules and regulations. Demonstrates the
Company---s Core Values Complies with Company policies and
procedures Observes all Federal, State, Local and Company safety
rules and regulations in the performance of duties. Other duties as
assigned Qualifications: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with medical
conditions to perform the essential functions. Desired Education: o
GED --- High School Diploma o Associate Degree o Bachelor Degree o
Master Degree o Doctorate Degree Field of Study/Work Experience: o
Accounting --- Automotive o Business o Human Resources o
Information Technology Desired Work Experience: o up to 3 years ---
3-5 years o 5 years Education/Experience: Previous experience in
automotive or customer service industries. Working knowledge of the
mechanical operations of vehicles. Excellent interpersonal,
customer service, and organizational skills. Certificates and
Licenses: --- Valid Driver---s License o Automobile Salesperson
License Computer Skills: Intermediate skills in Microsoft Office
products. Ability and knowledge of the Dealership Management System
and other web based applications utilized for operations.
Communication Skills: Ability to understand and follow
instructions. Ability to communicate effectively with customers and
company personnel. Attendance Expectations: The position requires
regular and predictable attendance. Scheduled shifts may include
evening hours, weekends, and holidays. Physical Demands: While
performing the duties of this Job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand; walk; and sit. May be exposed to load noise, vibration,
exhaust fumes, and other service repair conditions. Environment
Demands: Duties are generally performed in the service area.
Responsibilities may include conducting road tests on customer
vehicles. Work includes inspection of customer vehicles and
frequent movement around the Service Department to convey
information between customers and service technicians. Frequently
interacts with customers, service manager and service technicians,
and employees from various departments in the dealerships. Verbal
and Writing Ability: Ability to read and comprehend instructions,
correspondence, and memos. Ability to effectively present
information in one-on-one and small group situations to customers
and other employees. Math Ability: Ability to add, subtract,
multiply and divide. Reasoning Ability: Ability to apply common
sense understanding to carry out instructions. Ability to deal with
standardized situations. Core Values: To perform the job
successfully, an individual should demonstrate the following Core
Values: Servant Leadership Servant Leaders consciously put the
needs of others before their own, because to serve people is to
value them. Teamwork through Trust & Respect Diversity is strength,
and when we trust and respect one another we can work as a team to
achieve at a high level. Integrity Being honest and transparent
with people, in an effort to do the right thing within the letter
and spirit of the law, drives every action we take and every
decision we make. Commitment to Customer Enthusiasm Every day we
recommit ourselves to the customer experience, and we are empowered
to exceed the expectations of our customers. Passion for Winning
Hendrick---s tradition of winning is based on the idea of striving
to be the best, not the biggest, and is therefore defined by how we
treat our people. Accountability at All Levels Taking ownership of
our actions and our decisions allows us to grow as individuals, and
support each other as a team. Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to
seek out and improve upon areas of opportunity within ourselves and
our team. This job description in no way states or implies that
these are the only duties and responsibilities to be performed by
this employee. The employee will be required to follow any other
instructions and to perform any other duties and responsibilities
upon the request of a supervisor. This job description is subject
to revision at the discretion of the company. Hendrick is an Equal
Opportunity employer. Minorities, women, veterans, and individuals
with disabilities are encouraged to apply. For more information
regarding the EEOC, please visit
[https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf](https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
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Keywords: Hendrick Automotive Group, Chapel Hill , Service Advisor, Other , Apex, North Carolina
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