Customer Support Engineer

Location: Durham
Posted on: November 20, 2024

Job Description:

Customer Support Engineer role Contract Job in Raleigh NC
 
Our client a leader in networking hardware and software solutions has an immediate contract opening for a Customer Support Engineer. This role will sit within our client’s HTTS Routing Protocols Organization.
 
Responsibilities:
• Provides second/third level technical support for Routing Protocols technologies to customers, partners, account teams, and other Technical Assistance Center engineers.
• Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
• Provides technology/product training and intellectual property material as required
• Acts as focal point for large account network problem resolution.
• Effectively utilizes moderate to complex lab setups to recreate and solve problems
• Submits complete and correct bug reports in area of expertise.
• Interacts across TAC teams and development teams at peer level.
 
Required Skills:
• CCNA, CCNP or Written CCIE certification. CCIE is desired or combo of certification and work experience.
• BS in a technical field (CS/EE preferred) or equivalent plus 4-5 years related experience.
• Routing/Switching -strong analytical and troubleshooting skills with Routing/Switching across platforms.
• Candidate must have at least 4-5 years of networking industry experience and knowledge, products and protocols.
• Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, and MPLS.
• Customer and Personal Service
• Customer Satisfaction Evaluation
 
 
To be considered, you must apply online now and submit your resume. We are actively monitoring all applications. Apply below! And, thanks for partnering with Modis!
 

Keywords: , Chapel Hill , Customer Support Engineer, IT / Software / Systems , Durham, North Carolina