Temporary - Customer Service Representative

Company: Orange Water & Sewer Authority (OWASA)
Location: Carrboro
Posted on: February 15, 2025

Job Description:

Temporary - Customer Service Representative

Learn more about the general tasks related to this opportunity below, as well as required skills.


Orange Water and Sewer Authority (OWASA)


The temporary Customer Service Representative will provide support to the Customer Service and Billing team during the busy-season (March - October) when the number of service initiatives are high. Under direction of the Billing Supervisor, this position will support regular cycle billing for non-UNC customers, as well as final billing for accounts that are closing.


Duties:



Import meter readings for billing.

Process bills for non-UNC customers.

Transmit billing files to third-party bill vendor.

Check meter readings and billing reports for errors.

Create service orders for meter reading and troubleshooting.

Document any issues discovered with notes entered into customer account records.

Review meter reading exception reports.

Assess the validity of meter reads.

Interact and assist customers in-person, over the telephone and through email.

Fill-in for other departmental staff, including reception area, during absences and breaks.



Qualifications Required:



High school diploma or GED.

Two years' experience working in billing and/or customer service; utility billing experience preferred.

Proficient with computers and office software systems.

Math skills to perform basic calculations rapidly and accurately.

Focus on customer service while maintaining procedural integrity.

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, public, and other staff.

Strong attention to detail, as well interpersonal and computer skills.

Ability to work independently and make routine decisions within established guidelines.

An awareness and appreciation of the cultural diversity of the community.



Assignment Details:



Assignment duration is 8 months from March to October; 30 hours a week (in-office) during regular business hours.

Not eligible for benefits.

Pay will depend on qualifications and be between $22.55 - $26.00 per hour.



OWASA is an equal opportunity employer committed to continuous improvement, sustainability, creativity, diversity, and inclusion. Interested candidates must apply online at www.owasa.org; closing date is February 24, 2025.


recblid 1ob2oq75usue5dt9vwb2ui2mzwdszn

Keywords: Orange Water & Sewer Authority (OWASA), Chapel Hill , Temporary - Customer Service Representative, Hospitality & Tourism , Carrboro, North Carolina